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Please review these Terms and Conditions carefully. They outline the commitments that allow Samuelz® to deliver a seamless, dignified, and risk-free travel experience worldwide.
Last updated: January 15, 2025
We bid you welcome to Samuelz®, the international hallmark of Peace and Excellence in premium chauffeur services. Headquartered in Munich, Germany, we operate worldwide through a refined network of company-owned vehicles, carefully selected franchise partners, and trusted subcontractors. Our pledge is to deliver a seamless, dignified, and risk-free travel experience.
By accessing or utilizing any Samuelz® service, the client acknowledges and accepts these Terms and Conditions in full. Continued use of our services constitutes ongoing agreement to the most current version of these Terms.
Samuelz® provides premium ground transportation, including—without limitation—airport transfers, corporate travel, city-to-city journeys, special events, and tailor-made itineraries. All services are rendered to the highest standards of safety, punctuality, and discretion.
Reservations may be placed via our website, mobile application, email, or customer service hotline.
A reservation shall be deemed confirmed once the client receives a written confirmation (usually by email).
The client is obliged to provide accurate and complete information. Samuelz® reserves the right to decline or cancel services in case of false or incomplete details.
Samuelz® accepts major credit cards and other approved payment methods as indicated at the time of reservation.
All rates include applicable VAT (unless expressly stated otherwise) and are calculated as per the confirmation at the time of reservation. Additional charges (e.g., waiting times beyond complimentary allowance, tolls, parking fees, extraordinary cleaning) may apply.
Payment data are processed in accordance with PCI DSS standards.
Cancellations received more than 24 hours prior to service commencement: no charge.
Cancellations received within 24 hours of service commencement: up to 100% of the agreed fare may be charged.
Where eligible, refunds will be issued to the original payment method within seven (7) working days, unless otherwise required by law.
Clients and passengers are expected to treat chauffeurs, vehicles, and fellow passengers with dignity and respect. Prohibited conduct includes—but is not limited to—smoking, consumption of illegal substances, violence, harassment, or damage to the vehicle.
Samuelz® reserves the right to terminate services immediately in the event of misconduct, without refund.
To the fullest extent permitted by law, Samuelz® shall not be liable for indirect, incidental, or consequential damages.
Our liability in all cases is limited to the total amount of the service fee paid, except in instances of intentional misconduct or gross negligence under German law.
The client agrees to indemnify and hold Samuelz® harmless from any claims, damages, liabilities, and expenses arising out of misuse of our services, including damages caused to vehicles or third parties by the client or their accompanying passengers.
Samuelz® is dedicated to safeguarding personal data. Information is collected and processed solely for the purpose of providing and enhancing our services, in accordance with applicable data protection laws.
Our full Privacy Policy is accessible at: https://www.samuelz.com/privacy-policy.
Samuelz® shall not be held liable or deemed in breach of contract for delays or non-performance resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, pandemics, or severe traffic disruptions.
Samuelz® reserves the right to amend these Terms and Conditions at any time. The amended Terms shall be effective upon publication. Continued use of services after such publication shall constitute acceptance.
These Terms and Conditions are governed exclusively by the laws of the Federal Republic of Germany. The place of jurisdiction is Munich, unless mandatory law dictates otherwise.
Should any provision of these Terms be found invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between Samuelz® and the client.
For any inquiries or concerns, our 24/7 Client Support Team stands ready at your service: